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KB 100002: Support Assistant for VOIP-Endpoints


This file is intended to assist customers in case of connectivity problems with their VOIP-endpoints (IP-Phones).

If you experience problems with connecting your VOIP-phone, registering the phones with our servers, you might be asked to run this assistant in order to identify the problems.


1. Click on the "Download File" button on the left and save the file to a convenient location on your hard-drive.

2. Run the downloaded program by double-clicking on Systola.Bugle.Agent.exe.

3. Enter the support-code you recieved from our support-team.

4. If a firewall-prompt appears, please, allow traffic to/from the program.

5. Follow other instructions from our team or just lean back and wait for us to tell you that the problems you had are resolved.

System Requirements

Microsoft Windows XP and above

.NET Framework 3.5

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